What Alarm Response Plans can I choose from?

You can choose one of the following standard alarm response plans:

• Plan 1 – you authorise us to respond to all events without calling your nominated contacts. Alarm Response charges may apply.
• Plan 2 – we’ll contact your contacts to attend, but you authorise us to respond to all events if none of your contacts are contactable.
• Plan 3 – we’ll contact your contacts to attend your premises, but if none of your contacts is contactable we will NOT respond because we don’t have your authorisation to do so. By selecting this plan you acknowledge that such action may be contrary to your insurers requirements.

If our standard response plans don’t meet your needs please contact us to discuss a feature request. Feature requests are customised action plans built for specific scenarios including refrigeration, medical, smoke, heat and duress alarms that require special handling. Charges apply for custom programming and testing. Additional monitoring charges may also apply.