Question 1

Will we respond within the industry standard for response times?

JD Security · Accepted Answer

In most cases we respond to an alarm in accordance with Australian Standard AS 4421-1996 Guards & Patrols which is 35 minutes.

Question 2

Why is there a charge for 'additional areas'?

JD Security · Accepted Answer

A small additional charge applies per separately monitored ‘additional area’ (see the What is an area? FAQ). Each ‘additional area’ requires the same amount of work as a separately monitored system.

Question 3

Why do we keep responding to what could be 'false alarms'?

JD Security · Accepted Answer

We always assume that every alarm from your security system could be a potential security breach. We don't treat any alarm as a false alarm. Thieves may trigger repeated alarms from the same area in your premises, hoping they will eventually be ignored. We will only disregard an alarm signal from your premises when you explicitly instruct us to do so (verbal for temporary override/written for ongoing circumstances). Consider using our Video Monitoring Service, which allows our operators to remotely view your site when an alarm is triggered. This service can assist them in verifying alarm triggers and reduce responses to what turn out to be false alarms.

Question 4

Why do I need to provide scheduled opening and closing times?

JD Security · Accepted Answer

Without these times, we cannot check if your system has been armed or if a staff member has entered your premises outside your schedule. We recommend that you nominate the earliest time you expect to disarm your security system each day and the latest time you expect to arm it each day.

If you decide a schedule is unnecessary, you can refrain from providing specific times. If you ever wish to remove or modify your existing schedule, you can do so by emailing the Monitoring Centre at controlroom@jdsecurity.com.au

Question 5

Why do I need a password?

JD Security · Accepted Answer

It's important that we're able to identify & verify those members of your organisation who are authorised to issue instructions or make temporary changes to your procedures or schedule. Therefore we require all authorised users to know your company’s “blanket” or their individual password. Your password should not be the same as your alarm code.

Question 6

Why do I have to provide contacts and what are their obligations?

JD Security · Accepted Answer

Contacts are the people who you've nominated as your company’s authorised after hours decision makers.

While we're responsible for monitoring your alarm and advising your contacts of any exceptions, your contacts are responsible for making decisions about your security based on the information we provide. Once personal contact has been made with a contact, we consider that they've been duly advised and it's now their responsibility to make a decision.

If they don't want to make a decision or issue instructions it then becomes their responsibility to contact another contact who is able to make a decision.

Question 7

Which Video Management Systems are compatible with Halo Vape Detectors?

JD Security · Accepted Answer

HALO Vape Detectors are compatible with several Video Management Systems (VMS) through direct integrations and partnerships. The compatible VMS platforms include:

Genetec Security Center

AXIS Camera Station

Avigilon Control Center (ACC)

Nx Witness

Milestone XProtect

These integrations facilitate a seamless connection between HALO Vape Detectors and the respective VMS platforms, enabling users to monitor and manage vape detection alerts alongside video surveillance feeds.

Question 8

What's the difference between Unusual Motion Detection & Unusual Activity Detection in Avigilon's AI-powered video analytics?

JD Security · Accepted Answer

Avigilon's AI-powered video analytics feature two distinct technologies: Unusual Motion Detection (UMD) and Unusual Activity Detection (UAD). Both technologies are designed to enhance security by identifying and flagging atypical events, but they operate based on different principles and are suited for different purposes.

Unusual Motion Detection (UMD)

UMD is focused on detecting anomalies in motion within a scene. This technology does not require any predefined rules or setup. Instead, it continuously learns what typical activity in a scene looks like over time. Once it has established what is considered normal for that specific scene, it can detect and flag motions deviating from this norm. UMD is particularly useful for identifying unexpected movements in areas where motion patterns are generally consistent and predictable. It is embedded in various Avigilon camera lines such as the H4A, H4 Mini Dome, and H4SL, making it accessible on budget-friendly, entry-level cameras.

Unusual Activity Detection (UAD)

In contrast, UAD is an object-aware technology that detects atypical behaviours of specific classified objects such as people and vehicles. This means UAD can identify unusual activities based on the type of object and its expected behaviour patterns. For example, it can highlight incidents where a vehicle travels at an unusually high speed or when someone is in an unexpected location. UAD is embedded in the Avigilon H5A camera line, offering high-powered AI capabilities on Avigilon's flagship cameras. This makes UAD suitable for environments where the behaviour of distinct objects needs to be closely monitored.

In summary, while UMD focuses on general motion anomalies within a scene, UAD provides a more targeted approach by recognising unusual behaviours of specific objects, making each technology valuable for different security needs and scenarios.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 9

What's the difference between Genetec Synergis and other access control systems?

JD Security · Accepted Answer

Genetec Synergis distinguishes itself from other access control systems through several key features and integration within the Genetec Security Center platform. Here are some differences:

Integration with Security Center: Synergis is part of the Genetec Security Center, which integrates access control with video surveillance and other security applications. This is different from systems that require separate platforms or video and access control integrations.
IP-Based System: Synergis is an IP-based system that allows real-time and event-driven video monitoring. This is different from systems that may not be as focused on IP integration or may use different protocols for integration.

Cloud-Readiness: Synergis is cloud-ready, which means it can be managed from anywhere and is scalable to business needs. Some other systems may not offer cloud-based solutions or be as flexible regarding remote management and scalability.

Hardware Agnosticism: Synergis works with industry-leading access control and monitoring hardware controllers, electronic locks, and IP cameras. This is different from some systems that may be proprietary or limited to specific hardware.

Global Cardholder Management: Synergis offers global cardholder management, which allows for centralised management of credentials and access rights across multiple locations. This feature may not be as developed or available in other systems.

Real-Time Monitoring and Reporting: The system provides real-time event monitoring and the ability to generate custom reports. Other systems may offer less robust reporting features or handle event monitoring differently.

Advanced Security Features: Synergis integrates intrusion monitoring alongside access control and video surveillance through Synergis IX. This level of integration may not be present in other systems that treat intrusion detection as a separate component.

Scalability and Management: Synergis is designed to scale quickly, allowing new users and locations to be added with a few clicks on the dashboard. Other systems may have more complex scalability options or be less user-friendly to expand.

Visit the Genetec Security Center product page

Contact Us

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 10

What's included in the alarm response charge?

JD Security · Accepted Answer

The standard response charge includes the patrol officers attendance and the first 10 minutes spent on site. An additional charge per minute applies if the patrol officer is required to wait for longer. Our maximum waiting time is 30 minutes after which the patrol officer can be replaced by a guard upon request. We may agree to extend this in exceptional circumstances. Public Holiday surcharge also applicable.

Question 11

What's a "blanket password"?

JD Security · Accepted Answer

A "blanket password" is a password that everyone who's authorised to use your security system and contact the monitoring centre knows.

Your "blanket password" cannot be changed verbally.

Your "blanket password" can be changed by one of your authorised contacts emailing the Monitoring Centre

Question 12

What video device manufacturers does your Video Monitoring service support?

JD Security · Accepted Answer

Our IMMIX ISO certified video monitoring platform can monitor an extensive range of cameras, DVRs, NVRs and VMSs including:

Question 13

What should I do if I don't arm by the scheduled closing time?

JD Security · Accepted Answer

If you're not arming your security system by the scheduled closing time contact the Monitoring Centre and be ready to provide the following information:

Your first and last name
Company name and location
Your individual or blanket password
Estimated time of departure

Question 14

What should I do if I disarm outside our schedule?

JD Security · Accepted Answer

If you're entering outside your schedule, contact the Monitoring Centre immediately after you've disarmed the security system and be ready to provide the following information:

Your first and last name
Company name and location
Your individual or blanket password
Estimated time of departure

The purpose of out-of-hours verification is to check who's coming and going from the premises during those times when the alarm system is meant to be armed. Therefore we ask that you don’t call 2-3 days before to “book in” as we need to verify you or your staff at the time of disarming.

Question 15

What services are subject to additional charges?

JD Security · Accepted Answer

Additional services not covered by monitoring fees include but are not limited to:

Alarm Responses
Activity Reports (monthly, weekly, daily & ad-hoc)
Security system installation
Service calls
Programmed Maintenance
Remote reprogramming (i.e. remote changes to user codes, remote arming)
Non-standard monitoring services, for example – requests for multiple keyholders being notified of a schedule violation; keyholder call-backs where contacts have already been notified to attend or authorise a response; notification of keyholders overseas and other special feature requests.

Question 16

What Security System Apps do we support?

JD Security · Accepted Answer

We provide installation & configuration for:

Question 17

What procedures will the Monitoring Centre follow if your property is broken into?

JD Security · Accepted Answer

The Monitoring Team will call your nominated contacts once the break-in has been confirmed. Once we've contacted you, we can contact the police if you want them to attend. Most Australian police services require the business owner or a representative of the business to personally make this request and expect you to be present when they attend. We're unable to make that request for you directly.

We can assist if you want to make temporary arrangements to safeguard the property.

It's crucial to note that we cannot take further action if we cannot contact you and you haven't authorised us to place a guard on-site. Your authorisation is crucial to our procedures, ensuring all actions align with your preferences and requirements.

You can contact the Monitoring Centre on +61 1300 884 543 and +64 9 887 0362.

Question 18

What procedure should my cleaner follow if they're disarming & arming my security system?

JD Security · Accepted Answer

As soon as they disarm the security system they should call the Monitoring Centre on 1300 884 543.

Question 19

What non-alarm events may cause attendance at your premises?

JD Security · Accepted Answer

Our electronic Alarm Response Docket lists nine event types that may result in a response. You will receive a docket with one of these events selected. In addition to intruder, fire or industrial alarms, the following are the most common events which may also indicate a breach of the security of your premises:

Late to Close - Your alarm is still unarmed after your closing schedule, and your response plan requires us to attend. Your response plan is only actioned if we have not been able to contact your team or anyone on-site.

Out-of-Hours Entry - Your alarm system is disarmed outside your scheduled hours. A response is only despatched if we haven't received a call from a contact or have been unable to contact anyone on site, and your response plan authorises it.

Isolation - When your security system was armed, one or more detection devices didn't activate. Common causes include doors or roller shutters that may be open or not correctly secured, broken detectors or damaged cabling.

Let In/Out, Patrol Report and Random Patrol Request event types are services provided at your request. Please get in touch with us for more information.

We will email the alarm response docket to an address of your choice.

Question 20

What kind of Custom Events & Actions can be created in Nx Witness?

JD Security · Accepted Answer

In Nx Witness, users can create custom events and actions to tailor the system to their needs. Key types of custom events and actions that can be created include:

Custom Events

User-Defined Events: These are custom events programmed by the user. They can include:

Analytics Events: Events triggered by in-camera analytics such as people counting or object detection.

HTTP Generic Events: Events triggered by HTTP requests from third-party systems.

Motion Detection: Events triggered by motion detected on a camera. Users can define specific areas within the camera's view to monitor for motion.

Input Signals: Events triggered by input signals from connected devices.

Custom Actions

Send Email: An action to send an email notification when a specific event occurs.

Create Bookmark: An action to create a bookmark in the video archive for easy retrieval and review of specific events.

Trigger HTTP Request: An action to send an HTTP request to a third-party system, enabling integration with other software or devices.

Show Notification: An action to display a notification to users when an event occurs.

Live Video Text Overlay: An action to create custom text overlays on live video feeds to alert operators to critical events.

Soft Triggers: Actions that allow users to create button overlays on video feeds, which can be manually triggered to perform specific actions, such as activating an alarm or opening a door.

Event Rules Engine

The Event Rules Engine in Nx Witness allows users to configure these custom events and actions. Each event-action pair is defined as a rule, and users can create multiple rules to handle different scenarios. The rules can be configured to:

Aggregate actions for a group of events (e.g., notifying about multiple camera disconnections in a single alert).

Schedule events to be active only during specific times or days.

Enable or disable notifications for specific events.

By leveraging these custom events and actions, users can create a highly customized and responsive video management system tailored to their specific operational requirements.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 21

What is VGA resolution?

JD Security · Accepted Answer

VGA resolution is .3MP or 640 pixels horizontally x 480 pixels vertically per video frame.

Question 22

What is Unusual Motion Detection?

Thomas Crawford · Accepted Answer

Avigilon Unusual Motion Detection (UMD) is an advanced AI technology designed to enhance security by identifying and flagging atypical motion events within a camera's field of view. Unlike traditional motion detection systems, UMD does not require predefined rules or setup. Instead, it continuously learns what typical activity looks like in a scene and then detects and flags motions that deviate from this norm.

Key Features of Avigilon Unusual Motion Detection

Continuous Learning: UMD continuously analyzes motion-based activity to establish a model of typical behavior in a scene. Over time, it learns what constitutes normal motion and can then identify and flag unusual movements that deviate from this learned model. Automation and Efficiency: By automating the detection of unusual motion, UMD helps security operators filter through large amounts of recorded video more efficiently. This reduces the time required to review footage, allowing operators to focus on events that may need further investigation. Focus of Attention Interface: UMD leverages the Focus of Attention (FOA) interface in the Avigilon Control Center (ACC) software. This interface visually highlights atypical events, ensuring that critical incidents do not go unnoticed. Embedded on H5 Platform Cameras: UMD technology is embedded in Avigilon's H5A and H5SL camera lines, making it accessible on both high-end and entry-level cameras. This integration provides powerful AI capabilities across a range of camera models. Faster Search Capabilities: The technology enables faster search through recorded video by flagging unusual events, which helps reduce hours of work to minutes. This feature is particularly useful for quickly identifying and responding to potential security threats. Comparison with Unusual Activity Detection (UAD): While UMD focuses on detecting anomalies in general motion within a scene, Unusual Activity Detection (UAD) is object-aware and detects atypical behaviors of specific classified objects, such as people and vehicles. UMD is suitable for environments where motion patterns are generally consistent and predictable, whereas UAD is more targeted towards monitoring the behavior of distinct objects.

Question 23

What is Unusual Activity Detection?

Thomas Crawford · Accepted Answer

Avigilon Unusual Activity Detection (UAD) is an advanced AI technology designed to enhance security by identifying and flagging atypical behaviors of specific classified objects, such as people and vehicles. This technology is embedded in Avigilon's H5A camera line and leverages edge-based intelligence to detect unusual activities based on the type of object and its expected behavior patterns.

Key Features of Avigilon Unusual Activity Detection

Object-Aware Detection: UAD is capable of recognizing unusual activities by analyzing the behavior of specific objects like people and vehicles. For instance, it can detect if a vehicle is traveling at an unusually high speed or if a person is in an unexpected location. Advanced AI Technology: The system uses advanced AI to continuously learn and adapt to the camera's field of view, ensuring that it can identify and flag unusual behaviors effectively. This learning process allows the system to improve its accuracy over time. Focus of Attention Interface: UAD utilizes the Focus of Attention (FOA) interface, which visually highlights unanticipated activities, providing operators with an overview of anomalous events. This helps in quickly verifying and determining the appropriate response to flagged events. Filtered Recorded Timeline Search: The technology enables operators to quickly review large amounts of video by filtering the timeline to highlight periods where UAD events have occurred. This significantly reduces the time required to sift through recorded footage. Integration with Avigilon Control Center (ACC): UAD is integrated with the Avigilon Control Center (ACC) software, which supports features like timeline search, event search, and rule triggers. This integration enhances the overall effectiveness of the security system. Comparison with Unusual Motion Detection (UMD): While UAD focuses on the behavior of specific objects, Unusual Motion Detection (UMD) is designed to detect anomalies in motion within a scene without predefined rules. UMD continuously learns what typical activity looks like and flags deviations from this norm. Both technologies serve different purposes and are suited for different security needs.

Question 24

What is the procedure for moving or cancelling?

JD Security · Accepted Answer

If you're moving, please notify us in writing as soon as possible so we can arrange to transfer the monitoring service to your new location*. You may transfer your contract. However, you'll need to contact us so that we can arrange the new connection and get your new site up and running as soon as possible.

If you decide to cancel the service, it's essential that one of your authorised contacts formally requests the termination in writing. If your contract is still active at the time of cancellation, you'll be required to settle the remaining balance of the service charges for the remaining months. Additionally, any ad-hoc charges incurred during this period will also be payable.

Once we receive your written notification, please allow us up to 14 days to process the changes against your account. It's important to note that notices such as 'We are moving' are not considered official notifications of a move or cancellation. We assume you're still using the security system until an authorised contact provides us with a written notification stating otherwise. Customers may need security at their old and new sites, so we require written notification to authenticate the request.

* A quote may be required to install or relocate your equipment.

Question 25

What is Tecom Titan?

JD Security · Accepted Answer

Tecom Titan is application software for programming and controlling Challenger security systems. It can be used on-site and remotely via an IP connection, primarily by installers with a laptop PC to program Challenger systems. Titan offers a user-friendly interface for programming the Challenger system and allows technicians to import and export system configurations for off-site programming or system backups. It supports Challenger V8 and Challenger10 control panels and provides flexible connectivity options, including USB, IP, or serial connections. Additionally, Titan includes:

A fully integrated remote firmware flash utility for Challenger10 panels.

Enabling a complete upload and download of panel configuration.

Backup and archiving facilities for both database and history information.

A Challenger V8 to Challenger10 migration tool.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 26

What is Tecom Forcefield Enterprise VM?

JD Security · Accepted Answer

Tecom Forcefield Enterprise VM is an enterprise licence for Forcefield that allows for networking up to 128 Challenger panels. Forcefield Enterprise is installed straight on server hardware using VMware ESXi and simplifies disaster recovery configurations for large IT and security organisations using multiple Challenger systems.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 27

What is Permaconn?

JD Security · Accepted Answer

The Permaconn Alarm Monitoring Network communicates within ‘Virtual Private Networks’ (VPNs), provided by Optus and Telstra. The VPNs are dedicated for Permaconn alarm data only, and ensure all data transmitted & received is secure. All messages are encrypted ‘end to end’, using Advanced Encryption Standard (AES128). Dual SIM Permaconn devices communicate & switch seamlessly between both Telco networks, guaranteeing network availability of 99.9%.

Learn more about our Permaconn Plans

See pricing for all Permaconn Plans here

Learn more about our Permaconn Plans

See pricing for all Permaconn Plans here

Question 28

What is Object Detection?

Thomas Crawford · Accepted Answer

AerVision Technologies’ object detection capabilities are part of their AI-based video analytics solution, AerWatch. This technology combines sensing and computer vision to automatically identify and classify objects and human activities in real-time.

Human and Object Detection with Activity Classification:
AerWatch can detect and classify various objects and human activities, such as walking, riding a bicycle, or carrying items like bags or suitcases.

Single and Multi-Camera Target Tracking:
The system can track targets across multiple cameras, ensuring continuous monitoring and tracking of objects and people as they move through different areas.

Recognition Using Biometric Information or Appearance:
AerWatch uses biometric data and appearance-based recognition to identify individuals accurately. This includes facial recognition, which provides real-time face identification and augments a “virtual lanyard” on faces in the video feed.

Monitoring Crowd Behavior:
The system can monitor and analyze crowd behavior, providing insights into how people interact within a space. This includes tracking and behavior analysis, average travel time between points, dwell and queue times, and accurate counts of people entering and exiting specific waypoints.

Object Classification:
AerWatch can classify objects into categories such as adult, child, pram, trolley, and more. It can also distinguish and track various types of vehicles, animals, and even detect human poses and skeleton formations.

Real-Time Dashboards and Alerts:
The system provides real-time dashboards that display the current situation along with historical statistics. It also has a customizable alert system that can notify operators of predefined events or anomalies, reducing false alarms and improving response times.

Integration with Existing Systems:
AerWatch is designed to integrate seamlessly with existing CCTV, building, and security management systems, allowing businesses to enhance their security infrastructure without the need for additional hardware.

Question 29

What is Inner Range Multipath?

JD Security · Accepted Answer

Multipath-IP is a state of the art multiple path IP alarm transmission system designed for low cost alarm monitoring through to high security applications. Multipath-IP is a suite of products ranging from a variety of field hardware devices installed on the customers premises to dedicated hardware systems installed within a monitoring centre.

Learn more about our Inner Range Multipath Plans

See pricing for all Inner Range Multipath Plans here

Learn more about our Inner Range Multipath Plans

See pricing for all Inner Range Multipath Plans here

Question 30

What is Genetec Advantage?

JD Security · Accepted Answer

Genetec Advantage is a premium maintenance and support program offered by Genetec. This subscription-based service provides users with expert guidance, support tools, and the latest product enhancements to ensure their security systems are up-to-date and functioning optimally.

The program includes advanced troubleshooting and proactive system management, which is part of the specialised support to enhance the user experience and system reliability. Additionally, Genetec Advantage customers benefit from free technical consulting hours, which can be utilised even remotely, offering further value by allowing direct access to professional services and support. Recently, Genetec has enhanced this service by adding privacy and performance monitoring features, underscoring its commitment to continuous improvement and customer satisfaction.

Visit the Genetec Security Center product page

Contact Us

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 31

What is Dual SIM 4G Security Monitoring?

JD Security · Accepted Answer

Dual SIM 4G Security Monitoring uses two SIM cards to provide redundancy and failover in case of a network outage. This type of monitoring is used in applications where downtime isn’t acceptable.

Dual SIM 4G Security Monitoring typically uses two mobile networks, Telstra and Optus, to ensure that there’s always a connection to the monitoring centre. If one network goes down, the system automatically switches to another. This failover capability helps to ensure that security alarms and other critical data are continuously transmitted to the monitoring centre.

In addition to failover, Dual SIM 4G Security Monitoring systems also provide load balancing. This means that they can distribute traffic between two mobile networks, which can help to improve performance & reduce latency.

Question 32

What is Direct Wireless?

JD Security · Accepted Answer

Direct Wireless is a 4G Alarm Monitoring Network dedicated to the transmission of alarm signals and is available as a Single SIM or Dual SIM (to protect against network outages) service. Direct Wireless supervises the connection between the security system and the Monitoring Centre in either 12 hour, 1 hour or 120 second intervals (the choice is up to you). Should the supervisory signal (an automatic check known as a poll) not receive a response, we’ll escalate the event in accordance with your response plan. For insurance purposes this service is classified as a Class 2 (C2) service.

Learn more about our Direct Wireless Plans

See pricing for all Direct Wireless Plans here

Learn more about our Direct Wireless Plans

See pricing for all Direct Wireless Plans here

Question 33

What is AXIS' Digital Corridor Format?

JD Security · Accepted Answer

The AXIS Digital Corridor Format is a specialised video orientation mode designed by AXIS Communications to optimise surveillance in narrow, vertical spaces such as hallways, staircases, aisles, and tunnels. This format addresses the inefficiencies of traditional landscape video formats in such settings, where much of the video frame would typically be wasted on non-essential areas, thus not maximising the camera's resolution and field of view.

The Corridor Format changes the video stream from a horizontal (landscape) 16:9 aspect ratio to a vertical (portrait) 9:16 aspect ratio. This adjustment better suits the vertical nature of the monitored areas, ensuring that the camera's field of view is used more effectively, enhancing image quality, and reducing bandwidth and storage waste.

To achieve this format, the AXIS camera can be physically installed sideways, or if it's an AXIS fixed dome camera, the 3-axis lens can be rotated 90 degrees during mounting. After the physical adjustment, the video image is digitally rotated back 90 degrees through the camera's configuration interface. This feature requires significant processing power, supported by AXIS' advanced network cameras.

Overall, the Corridor Format is a practical solution for improving surveillance efficiency in vertically oriented spaces, ensuring better image quality and optimised storage and bandwidth use.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 34

What is AXIS Lightfinder?

JD Security · Accepted Answer

AXIS Lightfinder technology is a system-on-chip technology developed by AXIS that enables network cameras to capture high-quality colour video even in low-light conditions. It is designed for day-and-night cameras and is particularly effective when the light is dim or quickly lowered. The technology combines a susceptible CMOS sensor with optimized image processing algorithms on a state-of-the-art chip to produce crisp images in lowly lit lighting conditions. This technology is an version of the low lux technology found in most cameras, with lux being a measure of illumination. The sensor has light sensitivity beyond ordinary sensors, and the software developers at AXIS have maximized performance to squeeze out the best possible image quality. AXIS Lightfinder technology is beneficial for forensic purposes, as it captures full-colour images in extremely low light, even better than the human eye, which is essential for identifying subjects.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 35

What is AXIS Autotracking?

JD Security · Accepted Answer

AXIS Autotracking is a suite of applications developed by AXIS Communications that enable automatic detection, tracking, and management of moving objects using Axis network cameras. These applications enhance surveillance capabilities by automatically zooming in on and following moving objects, facilitating more effective monitoring and incident management. Different versions and types of auto-tracking applications are tailored to specific needs and camera types, including fixed cameras and PTZ (Pan-Tilt-Zoom) cameras.

AXIS Digital Autotracking 2

AXIS Digital Autotracking 2 is specifically designed for fixed-megapixel cameras. This application detects, zooms in on, and follows moving objects like people and vehicles. It is beneficial in low-traffic areas like parking lots and perimeters and during non-working hours in various facilities. The application operates efficiently under different lighting conditions and can be configured to ignore disturbances such as swaying trees or small animals, thus reducing false alarms.

Key features of AXIS Digital Autotracking 2 include:

Automatic object detection and tracking.

Reduction in bandwidth and storage needs by focusing only on areas with motion.

Compatibility with all AXIS P and Q line megapixel fixed cameras that support the AXIS Camera Application Platform.

Integration with the camera's internal event management system for various notifications and actions.

AXIS Radar Autotracking for PTZ

AXIS Radar Autotracking for PTZ is designed to automatically control the direction and zoom level of PTZ cameras. This application uses motion data from AXIS security radars to detect and track objects, optimizing camera views for better surveillance coverage. It is compatible with various Axis PTZ cameras and can be integrated into a video management system for enhanced functionality.

AXIS Perimeter Defender PTZ Autotracking

This application syncs a PTZ camera with a fixed camera running AXIS Perimeter Defender analytics. It enables the PTZ camera to automatically zoom in and track alarm objects detected by the fixed camera. This setup allows for detailed close-up views without compromising the overall surveillance coverage. The application is ideal for high-security perimeter protection and can be used in various settings, such as construction sites and parking lots.

Each version of AXIS Autotracking is tailored to specific types of cameras and surveillance needs, offering flexible and powerful tools for modern security systems. These applications help reduce the manual effort required to monitor large areas and enhance the surveillance system's effectiveness by focusing on relevant incidents as they occur.

Question 36

What is AXIS ACAP?

JD Security · Accepted Answer

The Axis Camera Application Platform (ACAP) allows developers to create and run applications directly on Axis network cameras. This platform enables the integration of customised applications and offers access to a wide range of video analytics. ACAP is designed to be future-proof, continuously developed to align with modern development tools and infrastructure, and supports the development of more powerful Axis hardware.

Key Features and Capabilities

Edge-based Computing: ACAP allows applications to run entirely or partially on the edge, improving system efficiency and reducing storage, bandwidth, and hardware needs.

Computer Vision: The ACAP Computer Vision SDK targets video analytics application developers. It offers familiar tools and APIs for developing edge-based computer vision applications.
Native SDK: The ACAP Native SDK builds low-level ACAP applications in C or C++. It targets users who want to develop plug-in-style, event-generating applications that fit nicely into a VMS-centric system.

Integration: ACAP supports integration with backend servers or cloud services, making designing applications that combine edge-based computing with server/cloud capabilities easy.

Flexibility: The platform is adaptable for various industries and use cases, making it ideal for hybrid solutions that combine edge and cloud-based processing.

Open Source: ACAP is an open application development platform that facilitates the integration of compatible third-party solutions, resulting in a growing variety of applications.

Example Code: The ACAP GitHub repository provides example code for APIs and features, including object detection, QR decoding, and image capture, using popular open-source ML libraries such as OpenCV.

How ACAP Works with Axis Cameras

ACAP works with Axis cameras by providing a platform for developers to create and run applications directly on the cameras. This is made possible by the advanced processing power of Axis cameras, such as those equipped with the ARTPEC-8 SoC, which can run real-time object detection and classification on anything that enters its field of vision. The platform combines advanced edge analytics and server-based technologies, allowing applications to run entirely or partially on the edge, improving system efficiency and reducing storage, bandwidth, and hardware needs.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 37

What is Avigilon Control Center?

JD Security · Accepted Answer

The Avigilon Control Center (ACC) is a sophisticated video management system (VMS) designed to optimise how security professionals manage and interact with high-definition video. It is part of Avigilon's comprehensive security suite, which includes end-to-end video surveillance and access control solutions.

Key Features

Avigilon Appearance Search Technology: This AI-powered search engine lets investigators quickly locate a person or vehicle of interest by sorting through hours of recorded video using physical descriptions, photos, or examples from recorded footage.

Self-Learning Video Analytics: ACC software includes advanced video analytics that detects and notifies operators of real-time scene changes and rule violations.

Facial Recognition: The software includes AI-powered facial recognition technology to detect people of interest based on secure watch lists managed by authorised users. This feature accelerates response times by identifying individuals from uploaded images or recorded videos.

High Definition Stream Management (HDSM): ACC uses patented HDSM technology to efficiently capture and store high-definition video while intelligently managing bandwidth and storage.

Editions and Scalability: ACC is available in three editions: Core, Standard, and Enterprise. Each edition is tailored to different scales of operations, from small implementations to large-scale video security needs. The Enterprise edition includes all features of the Core and Standard editions, plus additional advanced features for large-scale deployments.

Device and Integration Support: The software supports a wide range of Avigilon cameras and third-party IP cameras and encoders. It is ONVIF compliant and integrates with various sensors and devices to enhance the capabilities of physical security investments.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 38

What is Avigilon Appearence Search?

Thomas Crawford · Accepted Answer

Avigilon Appearance Search is an advanced video analytics technology designed to enhance situational awareness and streamline the process of locating persons or vehicles of interest within video footage. This technology leverages deep learning and artificial intelligence to provide efficient and accurate search capabilities, significantly reducing the time required to review video footage. Key Features and Capabilities
Search Methods:
By Description: Users can input physical descriptions of persons or vehicles, such as gender, clothing color, and vehicle type, to initiate a search. The system ranks results that match all descriptions higher, but it is advised to avoid using color as a criterion for night scenes due to potential inaccuracies. By Uploaded Photo: Users can upload a photo of a person or vehicle to search for instances in the video footage. The system supports various image formats and automatically crops the photo for the search. From Recorded Video: Users can start a search based on an instance in recorded video by selecting a bounding box around the person or vehicle of interest. This can be used to find appearances before or after a specific event. From Face Watch List Profile: Searches can be initiated from a Face Watch List profile, allowing operators to search for individuals registered in the system. Search Results:
The results are displayed with the person or vehicle of interest highlighted by a white bounding box. Users can refine the results by adjusting the date range, changing cameras, or updating search criteria. Only the first 15 minutes of search results are displayed initially, but users can navigate through the Search Results Graph window to view more results. Refinement and Export:
Users can refine search results by starring relevant images, which improves the system's accuracy. Results can be bookmarked or exported for further use. Export options include native video formats with password protection and identity data, or AVI formats with background blurring to obscure everything except the detected person or vehicle. Integration and Performance:
The technology is integrated into the Avigilon Control Center (ACC) software and requires compatible hardware such as network video recorders (NVRs) with graphics processing units or AI appliances. Optimal performance is achieved when cameras capture full-body and face images with specific pixel densities. Applications:
Avigilon Appearance Search is used to improve incident response times and enhance forensic investigations by quickly locating specific individuals or vehicles, compiling robust video evidence, and creating a narrative of events.

Question 39

What is an area?

JD Security · Accepted Answer

Most security systems give you the ability to have specific areas - or partitions - of your business monitored whilst other areas remain disarmed. For instance you may be able to divide your building into three separate areas including the office, warehouse and showroom. Each ‘additional area’ may be monitored as if it were an independent entity with its own codes and schedules allowing you to choose the level of authorisation that each user has. You can assign rights to each user for either full or restricted access.

Question 40

What is a test signal?

JD Security · Accepted Answer

Most alarm systems have the capability to send a test signal within a pre-defined period of time (e.g. once every 7 days, every 24 hours) to allow us to verify that your alarm system is still connected and reporting.

Question 41

What is a High Level Integration (HLI)?

JD Security · Accepted Answer

A High Level Integration (HLI) is a system to system integration (i.e. in this instance much of the functionality of your Genetec Security Center, Avigilon Control Center™, Milestone XProtect® or Geutebruck G-Core VMS is connected by an API to our Video Monitoring Platform) rather than just a simple device integration (i.e. such as connecting to an NVR, via an IP address and receiving video streams from cameras).

HLIs require time and iteration to set-up due to the large number of custom settings that can affect the operation and performance of the integration.

Common HLI functionality includes:

GetConfig - automatically enrolls cameras, relays, alarms and audio devices on set-up into Immix, with no manual data entry required
Live Video - the ability to view live video from the VMSs cameras
Pre Alarm - Immix presents 10 seconds of video immediately prior to an alarm
Post Alarm - Immix records video after an alarm is received
Quality - the ability to change the image quality (i.e. resolution) of a selected camera
PTZ Controls - the ability to control pan, tilt and zoom functionality
Presets - the ability to select predetermined PTZ positions
Multiview - the ability to view multiple cameras at one time from the VMS
Relays - the ability to control relays within the VMS such as opening doors and gates
Attached Footage - integrations with support for attached footage receive still images or video footage at the point the alarm is triggered. This provides an instant point of reference for the alarm as the footage was created at the exact point the alarm was triggered.
Ecare - the ability to generate notifications if communication to an end device is lost. Connection is made by using the IP address and Port listed in the site setup and ensures that the port is listening.
Playback - the ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored. This service is an add-on and quoted on request only.

Not all HLIs have the same functionality. Check the page of the VMS you use for more detail.

Call us on 1300 556 334 or email sales@jdsecurity.com.au to learn more.

Customers in New Zealand call 0800 345 677 or email sales@jdsecurity.co.nz.

Question 42

What is a 'schedule violation'?

JD Security · Accepted Answer

When you set-up your service you're asked to complete a Commissioning Form, a formal document that provides key information about your location, contacts and the times you expect to disarm and arm your security system (Section 4 is known as the Open/Close Schedule).

Whilst it's not essential for you to provide times if you don't want this feature, it is essential if you to make sure that your system has been armed by a certain time and likewise if you want to us to make sure that nobody disarms your system without authorisation.

Therefore a schedule violation occurs when someone disarms your system when it's meant to be armed or doesn't arm your system by the time you want it to be armed.

You should instruct staff to call the Monitoring Centre on 1300 884 543 when they're working late, and haven't armed the security system, or are disarming the system after hours when it's meant to be armed.

If you'd like to update your schedule click here to download a: Commissioning Form

You can also email the Monitoring Centre with changes to your schedule at controlroom@jdsecurity.com.au. Please make sure that the email is sent by an authorised member of staff.

Question 43

What is 720p resolution?

JD Security · Accepted Answer

720p resolution is 1 megapixel or 1280 pixels horizontally x 720 pixels horizontally per frame of video.

Looking for a 720 IP camera or something with a higher resolution? Visit our Network Cameras section.

Question 44

What is 4K resolution?

JD Security · Accepted Answer

4K resolution is 8 megapixels or 3840 pixels horizontally x 2160 pixels vertically per video frame.

Question 45

What is 1080p resolution?

JD Security · Accepted Answer

1080p resolution is 2 megapixels or 1920 pixels horizontally x 1080 pixels vertically per video frame.

Question 46

What if you work late or visit the premises out of hours and don't ring us?

JD Security · Accepted Answer

We treat all "late to close" (meaning your security system hasn't been armed within your schedule) and "out-of-hours-entries" (meaning the system has been disarmed outside your schedule) as exceptions. This is because a lot of theft is internal. When we receive one of these events, we'll attempt to contact the premises in accordance with your response plan using the site numbers you've provided.

Sometimes we can't contact your site due to problems such as night switches, voice mail, incorrect in-dials, cancelled phone lines or mobile numbers. If we can't make contact with anyone on-site, your nominated Alarm Response Plan (see below) then comes into effect.

If you want to operate a schedule it's important that you get your staff to notify us when exceptions occur by calling the Monitoring Centre on 1300 884 543 or 02 9725 1566. New Zealand customers can contact us on 09 887 0362.

Question 47

What if you can’t supply the installer code?

JD Security · Accepted Answer

If you are unable to provide the installer code, it's crucial to understand that we will have to default the panel, which means erasing its system settings. This action will result in the removal of the previous functionality. The programming will be erased and the system will be reprogrammed from scratch. We offer 1 hour of FREE time to complete this task. If it takes longer than 1 hour, charges will apply.

Question 48

What if you can’t supply a zone list?

JD Security · Accepted Answer

We can compile one for you using our best efforts. This means we'll determine what detection devices are attached to the security system and their location.

The time taken to do this is included in any free connection's 1 hour of free time. We'll advise if it takes longer than 1 hour, and charges will apply.

Question 49

What if we make a programming mistake during the FREE connection process?

JD Security · Accepted Answer

We guarantee that if any of the tasks included in the FREE connection aren’t performed correctly, i.e., programming communication tasks, testing alarm communications to the monitoring centre, programming 5 user codes, and entry and exit delay, we’ll return to the site and rectify the fault free of charge.

Question 50

What if someone cuts my telephone or fibre-optic line?

JD Security · Accepted Answer

If you’re using PSTN/Digital Dialler or fixed-line IP Monitoring via fibre as your communication option, there may be the risk that the line could be intentionally cut or dropped due to network failure. If this happens, your security system won’t communicate with the Monitoring Centre. If you or your insurer are concerned about your level of risk, you should consider switching to a 4G plan.

Learn more about our 4G plans here.

Question 51

What if my security system goes offline?

JD Security · Accepted Answer

Offline – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.

Question 52

What if I don't ring for a schedule violation?

JD Security · Accepted Answer

We'll attempt to contact you using the numbers provided. If we can't make contact we'll advise your contacts.

Depending on you nominated Alarm Response Plan, a response vehicle may be sent to your premises to investigate.

Question 53

What happens to my security system if there's a power failure?

JD Security · Accepted Answer

Power Failure – on receipt of a power failure signal the event will be automatically placed on hold for a period of time. If power isn’t restored we’ll follow your nominated Alarm Response Plan.

Question 54

What happens to my security system if the back-up battery fails?

JD Security · Accepted Answer

Low Battery – on receipt of a low battery signal we’ll follow your nominated Alarm Response Plan. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system won’t work.

If you'd like to replace the battery in your security system contact service on 1300 538 324 Monday to Friday between 07:00am to 05:00pm AEST. You can also leave a message.

You can order a battery replacement online here.

Question 55

What happens to my alarm monitoring service if there’s a power cut?

JD Security · Accepted Answer

Thanks to advances in technology, our alarm monitoring systems won’t fail if there’s a power cut. Unlike phone lines, 4G wireless monitoring systems continue to transmit when there’s a power outage. In the past, opportunistic thieves would use power cuts as an opportunity to gain unlawful access to a building. The use of 4G overcomes this, so you know your system is secure even when there’s no power. This also means your business is less likely to face a break-in when there’s an adverse weather event.

Question 56

What happens if we trigger our hold-up alarm?

JD Security · Accepted Answer

Any request for a designated hold up alarm service must comply with the National Police Alarm Activation Response Guidelines.

Section 5, Alarm Categories & Responses, defines a Hold Up Alarm received from a business as a Category A alarm if it meets the following guidelines.

To qualify as a Hold Up Alarm the hold up button device attached to your security system must be:

a for purpose and manufactured dual button press device
permanently fixed to a solid surface and installed in accordance with Australian Standard 2201.2
operated by a person who is, or is about to be confronted by a weapon or threat of violence for the purpose of robbery
programmed to a seperate, individual zone on the security system
maintained in accordance with Australian Standard 2201.1:2007
accompanied by the owners written instructions for the activation and reset of the device
have any tools or keys that are required for its reset in a designated location on the premises
operated as an add-on to a business monitoring service that sends open and close events to the Monitoring Centre when the security system is armed and disarmed

Please note that portable wireless devices, including pendants cannot be classified as a Hold Up Alarm. For information regarding these devices and their treatment as a Duress Alarm please see the FAQ What if I trigger a duress alarm?

In all instances operators will notify Police to attend. Once Police notification has taken place it is irrevocable.

Please note that the National Police Alarm Activation Response Guidelines are a product of the National Emergency Communications Working Group - Australia and New Zealand (NECWG-A/NZ) and are available on the necwg-anz.org website. JD Security cannot guarantee that the police force in your jurisdiction will handle operational matters as described in this document or make changes without notice.

Question 57

What happens if we trigger our duress alarm?

JD Security · Accepted Answer

A duress alarm isn't a Hold Up Alarm and isn't reported to police on activation. If you require a Hold Up Alarm please read the FAQ What Happens if we trigger our hold up alarm?

Question 58

What happens if we can't contact you?

JD Security · Accepted Answer

Once we've called and left messages for all of your contacts we'll wait to receive further instructions. If your Alarm Response Plan includes sending a response vehicle without a contacts authorisation this will be done.

Question 59

What happens if our alarm goes off?

JD Security · Accepted Answer

Alarm activation – on receipt of an alarm the operator will follow your nominated Alarm Response Plan.

Question 60

What happens if my smoke detector goes off?

JD Security · Accepted Answer

Smoke Alarms – notification of fire/smoke alarms is account specific and will take place immediately if you’ve requested it. If notification of the Fire Brigade is not specified in the account comments, contacts will be notified. If we’re unable to contact any contacts we’ll notify the Fire Brigade to attend. If the system is disarmed an operator will contact the premises directly and report the activation.

Question 61

What happens if my security system sends a line fault signal?

JD Security · Accepted Answer

Line fault trouble – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.

Question 62

What happens if my security system fails to send a test signal?

JD Security · Accepted Answer

Test failure / Should have reported – if a test signal isn’t received as scheduled, we’ll contact you during business hours and get you to test your security system.

Question 63

What happens if my fire alarm goes off?

JD Security · Accepted Answer

Fire Alarms – notification of fire alarms is account specific and will take place immediately if you’ve requested it. If notification of the Fire Brigade is not specified in the account comments, contacts will be notified. If we’re unable to contact any contacts we’ll notify the Fire Brigade to attend. If the system is disarmed an operator will contact the premises directly and report the activation.

Question 64

What happens if I trigger my medical alarm?

JD Security · Accepted Answer

If you have a medical device or pendant, you can request ambulance service notification for medical alarms. This will ensure that the ambulance service is notified immediately in case of any emergency. However, if you haven't specified ambulance authority notification, your designated contacts will be notified instead. In case we are unable to reach any of your contacts, we will automatically notify the ambulance service in your state, territory or region to attend.

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