Late Arming or Early Disarming

We treat all “late to close” (meaning your security system hasn’t been armed within your schedule) and “out-of-hours-entries” (meaning the system has been disarmed outside your schedule) as exceptions. This is because a lot of theft is internal. When we receive one of these events, we’ll attempt to contact the premises using your response plan and the site numbers you’ve provided.

Occasionally, we can’t contact your site due to problems such as night switches, voice mail, incorrect in-dials, cancelled phone lines or mobile numbers. If we can’t contact anyone on-site, your nominated Alarm Response Plan (see below) will come into effect.

If you want to operate a schedule, you must get your staff to notify us when exceptions occur by calling the Monitoring Centre on 1300 884 543 or 02 9725 1566. New Zealand customers can contact us on 09 887 0362.