Before we can remotely arm your security system, it must be configured to be remotely accessible. To arrange for your security system to be set up, please call Service on 1300 538 324 or email us at [email protected] Once your security system has been set up for remote arming, if you forget to arm it, […]

Customers with existing monitored locations can organise an emergency or temporary Guard Service by emailing us at [email protected] from your business email address. There is a minimum 4-hour charge. If you provide more than 4-hours’ notice, non-emergency rates will apply. However, emergency rates will apply if you give less than 4 hours notice. You’ll also […]

We provide installation & configuration for: DirectWireless Integriti Mobile Permaconn Pocket Secure Skycommand by Inner Range Tecom Challenger10

As soon as they disarm the security system they should call the Monitoring Centre on 1300 884 543.

For enquiries regarding security system apps, please get in touch with Service at 1300 538 324 Monday to Friday between 07:00am and 05:00pm AEST. You can also leave a message requesting a callback. You can email the service department at [email protected] If you’ve purchased a security system from us with a compatible app, the installation & configuration on […]

Offline – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.

Line fault trouble – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.

Test failure / Should have reported – if a test signal isn’t received as scheduled, we’ll contact you during business hours and get you to test your security system.

Bypass / Trouble (Isolation) – one or more of the detection devices isn’t functioning on arming. Common causes include doors and or roller shutters that may not have been closed.

Alarm activation – on receipt of an alarm the operator will follow your nominated Alarm Response Plan.