A duress alarm isn’t a Hold Up Alarm and isn’t reported to police on activation. If you require a Hold Up Alarm please read the FAQ What happens if we trigger our hold up alarm?

Any request for a designated hold up alarm service must comply with the National Police Alarm Activation Response Guidelines. Section 5, Alarm Categories & Responses, defines a Hold Up Alarm received from a business as a Category A alarm if it meets the following guidelines. To qualify as a Hold Up Alarm the hold up […]

Low Battery – on receipt of a low battery signal we’ll follow your nominated Alarm Response Plan. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system won’t work. If you’d like to replace the battery in your security system contact service on 1300 […]

Power Failure – on receipt of a power failure signal the event will be automatically placed on hold for a period of time. If power isn’t restored we’ll follow your nominated Alarm Response Plan.

Smoke Alarms – notification of fire/smoke alarms is account-specific and will occur immediately if you’ve requested it. If notification of the Fire Brigade is not specified in the account comments, the Monitoring Centre will notify your company contacts. We’ll notify the Fire Brigade to attend if we cannot contact any contacts. If the system is […]

Grade A1 National Monitoring Centre Call +64 9 887 0362 email: [email protected] Accounts & Administration Call +61 2 8787 7562 email: [email protected] Sales Call 0800 345 667 email: [email protected] Service Call +61 1300 JD TECH email: [email protected]

If you’re not arming your security system by the scheduled closing time contact the Monitoring Centre and be ready to provide the following information: Your first and last name Company name and location Your individual or blanket password Estimated time of departure

The Permaconn Alarm Monitoring Network communicates within ‘Virtual Private Networks’ (VPNs), provided by Optus and Telstra. The VPNs are dedicated for Permaconn alarm data only, and ensure all data transmitted & received is secure. All messages are encrypted ‘end to end’, using Advanced Encryption Standard (AES128). Dual SIM Permaconn devices communicate & switch seamlessly between […]

Multipath-IP is a state of the art multiple path IP alarm transmission system designed for low cost alarm monitoring through to high security applications. Multipath-IP is a suite of products ranging from a variety of field hardware devices installed on the customers premises to dedicated hardware systems installed within a monitoring centre. Learn more about […]

A “blanket password” is a password that everyone who’s authorised to use your security system and contact the monitoring centre knows. Your “blanket password” cannot be changed verbally. Your “blanket password” can be changed by one of your authorised contacts emailing the Monitoring Centre