What is a ‘schedule violation’?

You’re asked to complete a Commissioning Form when you set up your monitoring service. This formal document provides key information about the location of your monitored property, company contacts and the times you expect to disarm and arm your security system (Section 4 is known as the Open/Close Schedule).

Whilst you don’t have to provide times if you don’t want this feature, you must make sure that your system has been armed by a specific time and likewise, if you want us to make sure that nobody disarms your system without authorisation.

Therefore, a schedule violation occurs when someone disarms your system when it’s meant to be armed or doesn’t arm your system by the time you want it to be armed.

You should instruct staff to call the Monitoring Centre on 1300 884 543 when they’re working late, haven’t armed the security system, or are disarming it after hours when it’s meant to be armed.

If you’d like to update your schedule, download a Commissioning Form here.

You can also email the Monitoring Centre with changes to your schedule at [email protected]. Please make sure that an authorised member of staff sends the email.