What services are subject to additional charges?

Additional services not covered by monitoring fees include but are not limited to:

• Alarm Responses
• Activity Reports (monthly, weekly, daily & ad-hoc)
• Security system installation
• Service calls
• Programmed Maintenance
• Remote reprogramming (i.e. remote changes to user codes, remote arming)
• Non-standard monitoring services, for example – requests for multiple keyholders being notified of a schedule violation; keyholder call-backs where contacts have already been notified to attend or authorise a response; notification of keyholders overseas and other special feature requests.