Why did you attend when my alarm didn’t go off?

Our electronic Alarm Response Docket lists 9 event-types which may result in a response. One of these events will be selected on each docket you receive. In addition to intruder, fire or industrial alarms, the following are the most common events which may also indicate a breach to the security of your premises:

• Late to Close – your alarm is still unarmed after your closing schedule and your response plan requires us to attend. Your response plan is only actioned if we haven’t received a call from a contact, or have been unable to contact anyone on site.
• Out-of-Hours Entry – your alarm system is disarmed outside your scheduled hours. A response is only despatched if we haven’t had a call from a contact, or have been unable to contact anyone on site and your response plan authorises it.
• Isolation – one or more of your detection devices haven’t activated when your security system has been armed. Common causes include doors/roller shutters that may not have been secured correctly.
• Let In/Out, Patrol Report and Random Patrol Request event-types are services provided at your request. Please contact us for more information.

Alarm Response Dockets are electronically delivered to an email address of your choice.