Why do we keep responding to what could be ‘false alarms’?

We always assume that every alarm from your security system could be a potential security breach. We don’t treat any alarm as a false alarm. Thieves may trigger repeated alarms from the same area in your premises, hoping they will eventually be ignored. We will only disregard an alarm signal from your premises when you explicitly instruct us to do so (verbal for temporary override/written for ongoing circumstances). Consider using our Video Monitoring Service, which allows our operators to remotely view your site when an alarm is triggered. This service can assist them in verifying alarm triggers and reduce responses to what turn out to be false alarms.