FAQs
Service (1)
Call 1300 538 324 Monday to Friday between 07:00am to 05:00pm AEST. You can also leave a message requesting a call back.
You can email the service department at [email protected]
Permaconn (2)
The Permaconn Alarm Monitoring Network communicates within ‘Virtual Private Networks’ (VPNs), provided by Optus and Telstra. The VPNs are dedicated for Permaconn alarm data only, and ensure all data transmitted & received is secure. All messages are encrypted ‘end to end’, using Advanced Encryption Standard (AES128). Dual SIM Permaconn devices communicate & switch seamlessly between both Telco networks, guaranteeing network availability of 99.9%.
Patrol Services (1)
Customers with existing monitored locations can organise a temporary Patrol Service by calling the Monitoring Centre on 1300 884 543 or emailing us at: [email protected] from your business email address.
A temporary Patrol Service includes up to 3 random visits within a 12 hour period, daytime from 6am & 6pm and nightime from 6pm to 6am. Daytime means weekends and public holidays between 6am to 6pm.
Temporary Patrol Service is limited to checking the premises externally from publicly accessible areas.
If you’d like to arrange a permanent service please contact us on 1300 556 334 or email us at: [email protected]
Inner Range Multipath (2)
Multipath-IP is a state of the art multiple path IP alarm transmission system designed for low cost alarm monitoring through to high security applications. Multipath-IP is a suite of products ranging from a variety of field hardware devices installed on the customers premises to dedicated hardware systems installed within a monitoring centre.
Guard Services (1)
Customers with existing monitored locations can organise an emergency or temporary Guard Service by emailing us at [email protected] from your business email address.
There is a minimum 4-hour charge. If you provide more than 4-hours’ notice, non-emergency rates will apply. However, emergency rates will apply if you give less than 4 hours notice.
You’ll also need to provide access to toilet & kitchen facilities at the location.
DirectWireless (2)
Direct Wireless is a 4G Alarm Monitoring Network dedicated to the transmission of alarm signals and is available as a Single SIM or Dual SIM (to protect against network outages) service. Direct Wireless supervises the connection between the security system and the Monitoring Centre in either 12 hour, 1 hour or 120 second intervals (the choice is up to you). Should the supervisory signal (an automatic check known as a poll) not receive a response, we’ll escalate the event in accordance with your response plan. For insurance purposes this service is classified as a Class 2 (C2) service.
Alarm Responses (4)
We always assume that every alarm from your security system could be a potential security breach. We don’t treat any alarm as a false alarm. Thieves may trigger repeated alarms from the same area in your premises, hoping they will eventually be ignored. We will only disregard an alarm signal from your premises when you explicitly instruct us to do so (verbal for temporary override/written for ongoing circumstances).
Consider using our Video Monitoring Service, which allows our operators to remotely view your site when an alarm is triggered. This service can assist them in verifying alarm triggers and reduce responses to what turn out to be false alarms.
The Monitoring Team will call your nominated contacts once the break-in has been confirmed. Once we’ve contacted you, we can contact the police if you want them to attend. Most Australian police services require the business owner or a representative of the business to personally make this request and expect you to be present when they attend. We’re unable to make that request for you directly.
We can assist if you want to make temporary arrangements to safeguard the property.
It’s crucial to note that we cannot take further action if we cannot contact you and you haven’t authorised us to place a guard on-site. Your authorisation is crucial to our procedures, ensuring all actions align with your preferences and requirements.
You can contact the Monitoring Centre on +61 1300 884 543 and +64 9 887 0362.
If you’re on-site and anticipate working past your closing time, please ring 1300 884 543 with your password and be ready to advise your estimated departure time. We’ll update your arming schedule so our system makes sure that you arm by that time.
If you go to your premises and disarm outside your scheduled arming & disarming times please ring 1300 884 543 with your password ready immediately after you’ve disarmed so that we can update your schedule and authorise the entry.
Please note that you may incur response charges if you have arming & disarming schedules in place and don’t contact or advise us of schedule changes. If we attempt to contact you and those calls go unanswered and you’ve authorised us to respond to all events we’ll send a response vehicle.
You can make changes to your arming & disarming schedule by calling 1300 884 543 or emailing the Monitoring Centre at [email protected]
Please note that arming & disarming schedules aren’t mandatory and you can remove them from your service plan if you wish to do so.
Our electronic Alarm Response Docket lists nine event types that may result in a response. You will receive a docket with one of these events selected. In addition to intruder, fire or industrial alarms, the following are the most common events which may also indicate a breach of the security of your premises:
- Late to Close – Your alarm is still unarmed after your closing schedule, and your response plan requires us to attend. Your response plan is only actioned if we have not been able to contact your team or anyone on-site.
- Out-of-Hours Entry – Your alarm system is disarmed outside your scheduled hours. A response is only despatched if we haven’t received a call from a contact or have been unable to contact anyone on site, and your response plan authorises it.
- Isolation – When your security system was armed, one or more detection devices didn’t activate. Common causes include doors or roller shutters that may be open or not correctly secured, broken detectors or damaged cabling.
- Let In/Out, Patrol Report and Random Patrol Request event types are services provided at your request. Please get in touch with us for more information.
We will email the alarm response docket to an address of your choice.
Alarm Monitoring (51)
Dual SIM 4G Security Monitoring uses two SIM cards to provide redundancy and failover in case of a network outage. This type of monitoring is used in applications where downtime isn’t acceptable.
Dual SIM 4G Security Monitoring typically uses two mobile networks, Telstra and Optus, to ensure that there’s always a connection to the monitoring centre. If one network goes down, the system automatically switches to another. This failover capability helps to ensure that security alarms and other critical data are continuously transmitted to the monitoring centre.
In addition to failover, Dual SIM 4G Security Monitoring systems also provide load balancing. This means that they can distribute traffic between two mobile networks, which can help to improve performance & reduce latency.
Send an email to [email protected] with following information: start date, finish date etc.
Requests for history more than 3 months may take 24-48 hours to produce. Charges may also apply.
Thanks to advances in technology, our alarm monitoring systems won’t fail if there’s a power cut. Unlike phone lines, 4G wireless monitoring systems continue to transmit when there’s a power outage. In the past, opportunistic thieves would use power cuts as an opportunity to gain unlawful access to a building. The use of 4G overcomes this, so you know your system is secure even when there’s no power. This also means your business is less likely to face a break-in when there’s an adverse weather event.
We offer a range of security monitoring plans and secure 4G signalling networks to choose from including Direct Wireless, Permaconn & Inner Range Multipath.
Our plans benefit from competitive pricing, and could save your company hundreds of dollars by avoiding a major security event.
Call us on 1300 556 334 or email [email protected] to learn more.
Customers in New Zealand call 0800 345 677 or email [email protected].
The cost of your monitored alarm system will depend on the package you choose. For example, as of 2022, some of our package price ranges are:
- DirectWireless: $40 per month to $90 per month with varying connection fees.
- Multipath IP: $50 per month to $95 per month with varying connection fees.
- Permaconn: $40 per month to $115 per month with varying connection fees.
We have a selection of locked in and flexible contracts available, so you can choose a plan that meets your requirements.
Before we can remotely arm your security system, it must be configured to be remotely accessible. To arrange for your security system to be set up, please call Service on 1300 538 324 or email us at [email protected]
Once your security system has been set up for remote arming, if you forget to arm it, contact the Monitoring Centre at 1300 884 543 and have your password ready to talk to an operator.
Charges apply to us attempting to provide this service. In some situations, we may be unable to arm your security system remotely. This is usually because an input is open/activated, which may indicate a door is open or a detector has moving objects in front of it, e.g. a sign hanging from the ceiling blown around by an air conditioner.
Customers with existing monitored locations can organise an emergency or temporary Guard Service by emailing us at [email protected] from your business email address.
There is a minimum 4-hour charge. If you provide more than 4-hours’ notice, non-emergency rates will apply. However, emergency rates will apply if you give less than 4 hours notice.
You’ll also need to provide access to toilet & kitchen facilities at the location.
As soon as they disarm the security system they should call the Monitoring Centre on 1300 884 543.
Offline – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.
Line fault trouble – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.
Test failure / Should have reported – if a test signal isn’t received as scheduled, we’ll contact you during business hours and get you to test your security system.
Bypass / Trouble (Isolation) – one or more of the detection devices isn’t functioning on arming. Common causes include doors and or roller shutters that may not have been closed.
Alarm activation – on receipt of an alarm the operator will follow your nominated Alarm Response Plan.
A duress alarm isn’t a Hold Up Alarm and isn’t reported to police on activation.
If you require a Hold Up Alarm please read the FAQ What happens if we trigger our hold up alarm?
Any request for a designated hold up alarm service must comply with the National Police Alarm Activation Response Guidelines.
Section 5, Alarm Categories & Responses, defines a Hold Up Alarm received from a business as a Category A alarm if it meets the following guidelines.
To qualify as a Hold Up Alarm the hold up button device attached to your security system must be:
- a for purpose and manufactured dual button press device
- permanently fixed to a solid surface and installed in accordance with Australian Standard 2201.2
- operated by a person who is, or is about to be confronted by a weapon or threat of violence for the purpose of robbery
- programmed to a seperate, individual zone on the security system
- maintained in accordance with Australian Standard 2201.1:2007
- accompanied by the owners written instructions for the activation and reset of the device
- have any tools or keys that are required for its reset in a designated location on the premises
- operated as an add-on to a business monitoring service that sends open and close events to the Monitoring Centre when the security system is armed and disarmed
Please note that portable wireless devices, including pendants cannot be classified as a Hold Up Alarm. For information regarding these devices and their treatment as a Duress Alarm please see the FAQ What if I trigger a duress alarm?
In all instances operators will notify Police to attend. Once Police notification has taken place it is irrevocable.
Please note that the National Police Alarm Activation Response Guidelines are a product of the National Emergency Communications Working Group – Australia and New Zealand (NECWG-A/NZ) and are available on the necwg-anz.org website. JD Security cannot guarantee that the police force in your jurisdiction will handle operational matters as described in this document or make changes without notice.
Low Battery – on receipt of a low battery signal we’ll follow your nominated Alarm Response Plan. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system won’t work.
If you’d like to replace the battery in your security system contact service on 1300 538 324 Monday to Friday between 07:00am to 05:00pm AEST. You can also leave a message.
You can order a battery replacement online here.
Power Failure – on receipt of a power failure signal the event will be automatically placed on hold for a period of time. If power isn’t restored we’ll follow your nominated Alarm Response Plan.
Smoke Alarms – notification of fire/smoke alarms is account-specific and will occur immediately if you’ve requested it. If notification of the Fire Brigade is not specified in the account comments, the Monitoring Centre will notify your company contacts.
We’ll notify the Fire Brigade to attend if we cannot contact any contacts.
If the system is disarmed, an operator will contact the premises directly and report the activation.
Grade A1 National Monitoring Centre
- Call +64 9 887 0362
- email: [email protected]
Accounts & Administration
- Call +61 2 8787 7562
- email: [email protected]
Sales
- Call 0800 345 667
- email: [email protected]
Service
- Call +61 1300 JD TECH
- email: [email protected]
If you’re not arming your security system by the scheduled closing time contact the Monitoring Centre and be ready to provide the following information:
- Your first and last name
- Company name and location
- Your individual or blanket password
- Estimated time of departure
The Permaconn Alarm Monitoring Network communicates within ‘Virtual Private Networks’ (VPNs), provided by Optus and Telstra. The VPNs are dedicated for Permaconn alarm data only, and ensure all data transmitted & received is secure. All messages are encrypted ‘end to end’, using Advanced Encryption Standard (AES128). Dual SIM Permaconn devices communicate & switch seamlessly between both Telco networks, guaranteeing network availability of 99.9%.
Multipath-IP is a state of the art multiple path IP alarm transmission system designed for low cost alarm monitoring through to high security applications. Multipath-IP is a suite of products ranging from a variety of field hardware devices installed on the customers premises to dedicated hardware systems installed within a monitoring centre.
A “blanket password” is a password that everyone who’s authorised to use your security system and contact the monitoring centre knows.
Your “blanket password” cannot be changed verbally.
Your “blanket password” can be changed by one of your authorised contacts emailing the Monitoring Centre
Customers with existing monitored locations can organise a temporary Patrol Service by calling the Monitoring Centre on 1300 884 543 or emailing us at: [email protected] from your business email address.
A temporary Patrol Service includes up to 3 random visits within a 12 hour period, daytime from 6am & 6pm and nightime from 6pm to 6am. Daytime means weekends and public holidays between 6am to 6pm.
Temporary Patrol Service is limited to checking the premises externally from publicly accessible areas.
If you’d like to arrange a permanent service please contact us on 1300 556 334 or email us at: [email protected]
A Grade A1 Monitoring Centre is the highest classification for a Monitoring Centre according to the Australian/New Zealand Standard.
The standard sets out the requirements for grading the construction of monitoring centres and the equipment and staff used to monitor security systems. The grading is determined based on two separate parameters: building services and construction, which are graded on a scale from A to C, with A being the most resistant to attack, and operation, equipment, and staff, which are graded on a scale from 1 to 3, with 1 having the highest performance.
We always assume that every alarm from your security system could be a potential security breach. We don’t treat any alarm as a false alarm. Thieves may trigger repeated alarms from the same area in your premises, hoping they will eventually be ignored. We will only disregard an alarm signal from your premises when you explicitly instruct us to do so (verbal for temporary override/written for ongoing circumstances).
Consider using our Video Monitoring Service, which allows our operators to remotely view your site when an alarm is triggered. This service can assist them in verifying alarm triggers and reduce responses to what turn out to be false alarms.
The Monitoring Team will call your nominated contacts once the break-in has been confirmed. Once we’ve contacted you, we can contact the police if you want them to attend. Most Australian police services require the business owner or a representative of the business to personally make this request and expect you to be present when they attend. We’re unable to make that request for you directly.
We can assist if you want to make temporary arrangements to safeguard the property.
It’s crucial to note that we cannot take further action if we cannot contact you and you haven’t authorised us to place a guard on-site. Your authorisation is crucial to our procedures, ensuring all actions align with your preferences and requirements.
You can contact the Monitoring Centre on +61 1300 884 543 and +64 9 887 0362.
If you’re on-site and anticipate working past your closing time, please ring 1300 884 543 with your password and be ready to advise your estimated departure time. We’ll update your arming schedule so our system makes sure that you arm by that time.
If you go to your premises and disarm outside your scheduled arming & disarming times please ring 1300 884 543 with your password ready immediately after you’ve disarmed so that we can update your schedule and authorise the entry.
Please note that you may incur response charges if you have arming & disarming schedules in place and don’t contact or advise us of schedule changes. If we attempt to contact you and those calls go unanswered and you’ve authorised us to respond to all events we’ll send a response vehicle.
You can make changes to your arming & disarming schedule by calling 1300 884 543 or emailing the Monitoring Centre at [email protected]
Please note that arming & disarming schedules aren’t mandatory and you can remove them from your service plan if you wish to do so.
Our electronic Alarm Response Docket lists nine event types that may result in a response. You will receive a docket with one of these events selected. In addition to intruder, fire or industrial alarms, the following are the most common events which may also indicate a breach of the security of your premises:
- Late to Close – Your alarm is still unarmed after your closing schedule, and your response plan requires us to attend. Your response plan is only actioned if we have not been able to contact your team or anyone on-site.
- Out-of-Hours Entry – Your alarm system is disarmed outside your scheduled hours. A response is only despatched if we haven’t received a call from a contact or have been unable to contact anyone on site, and your response plan authorises it.
- Isolation – When your security system was armed, one or more detection devices didn’t activate. Common causes include doors or roller shutters that may be open or not correctly secured, broken detectors or damaged cabling.
- Let In/Out, Patrol Report and Random Patrol Request event types are services provided at your request. Please get in touch with us for more information.
We will email the alarm response docket to an address of your choice.
Call 1300 538 324 Monday to Friday between 07:00am to 05:00pm AEST. You can also leave a message requesting a call back.
You can email the service department at [email protected]
Grade A1 National Monitoring Centre
- Call +61 2 9725 1566
- National 1300 884 543
- email: [email protected]
Accounts & Administration
- Call +61 2 8787 7562
- email: [email protected]
Sales
- Call 1300 556 334
- email: [email protected]
Service
- Call 1300 JD TECH
- email: [email protected]
If you’re moving, please notify us in writing as soon as possible so we can arrange to transfer the monitoring service to your new location*. You may transfer your contract. However, you’ll need to contact us so that we can arrange the new connection and get your new site up and running as soon as possible.
If you decide to cancel the service, it’s essential that one of your authorised contacts formally requests the termination in writing. If your contract is still active at the time of cancellation, you’ll be required to settle the remaining balance of the service charges for the remaining months. Additionally, any ad-hoc charges incurred during this period will also be payable.
Once we receive your written notification, please allow us up to 14 days to process the changes against your account. It’s important to note that notices such as ‘We are moving’ are not considered official notifications of a move or cancellation. We assume you’re still using the security system until an authorised contact provides us with a written notification stating otherwise. Customers may need security at their old and new sites, so we require written notification to authenticate the request.
* A quote may be required to install or relocate your equipment.
- Alarm activation – on receipt of an alarm the operator will follow your nominated Alarm Response Plan.
- Bypass / Trouble (Isolation) – one or more of the detection devices hasn’t switched on when the system was armed. Common causes include doors and or roller shutters that may not have been closed.
- Fire or Smoke Alarms – notification of fire/smoke alarms is account specific and will take place immediately if you’ve requested it. If notification of Fire & Rescue NSW is not specified in the account comments, contacts will be notified. If we’re unable to contact any contacts we’ll notify Fire & Rescue NSW to attend. If the system is disarmed an operator will contact the premises directly and report the activation.
- Medical Alarms – NSW Ambulance Service notification of medical alarms is account specific and will take place immediately if you’ve requested it. If NSW Ambulance Service notification is not specified in the account comments contacts will be notified. If we’re unable to contact any contacts we’ll then automatically notify NSW Ambulance Service to attend.
- Power Failure – on receipt of a power failure signal the event will be automatically placed on hold for a period of time. If power isn’t restored we’ll follow your nominated Alarm Response Plan.
- Low Battery – on receipt of a low battery signal we’ll follow your nominated Alarm Response Plan.
- Test failure / Should have reported – if a test signal isn’t received as scheduled, we’ll contact you during business hours and get you to test your security system.
- Line fault trouble / offline – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.
It’s important that you regularly review your Contact list and scheduled arming & disarming times so that we have your most current information.
You can update your contacts by emailing the Monitoring Centre with changes to your Contacts and Schedules at [email protected]. Ensure that the email is sent by an authorised member of staff.
Please note that we can’t accept changes to contacts and schedules verbally.
We’ll attempt to contact you using the numbers provided. If we can’t make contact we’ll advise your contacts.
Depending on you nominated Alarm Response Plan, a response vehicle may be sent to your premises to investigate.
No. You’re only human and you might forget. You should always nominate the latest time that you think you may be working so that we can adjust your schedule accordingly. If you haven’t armed by your nominated time we’ll treat it as an exception and action it accordingly.
If you’re entering outside your schedule, contact the Monitoring Centre immediately after you’ve disarmed the security system and be ready to provide the following information:
- Your first and last name
- Company name and location
- Your individual or blanket password
- Estimated time of departure
The purpose of out-of-hours verification is to check who’s coming and going from the premises during those times when the alarm system is meant to be armed. Therefore we ask that you don’t call 2-3 days before to “book in” as we need to verify you or your staff at the time of disarming.
You’re asked to complete a Commissioning Form when you set up your monitoring service. This formal document provides key information about the location of your monitored property, company contacts and the times you expect to disarm and arm your security system (Section 4 is known as the Open/Close Schedule).
Whilst you don’t have to provide times if you don’t want this feature, you must make sure that your system has been armed by a specific time and likewise, if you want us to make sure that nobody disarms your system without authorisation.
Therefore, a schedule violation occurs when someone disarms your system when it’s meant to be armed or doesn’t arm your system by the time you want it to be armed.
You should instruct staff to call the Monitoring Centre on 1300 884 543 when they’re working late, haven’t armed the security system, or are disarming it after hours when it’s meant to be armed.
If you’d like to update your schedule, download a Commissioning Form here.
You can also email the Monitoring Centre with changes to your schedule at [email protected]. Please make sure that an authorised member of staff sends the email.
Without these times, we cannot check if your system has been armed or if a staff member has entered your premises outside your schedule. We recommend that you nominate the earliest time you expect to disarm your security system each day and the latest time you expect to arm it each day.
If you decide a schedule is unnecessary, you can refrain from providing specific times. If you ever wish to remove or modify your existing schedule, you can do so by emailing the Monitoring Centre at [email protected]
Once we’ve called and left messages for all of your contacts we’ll wait to receive further instructions. If your Alarm Response Plan includes sending a response vehicle without a contacts authorisation this will be done.
Please make sure that all of your contacts know that they’re on the Contacts list you’ve given us, and that we may attempt to contact them. It’s also important that they understand your company’s security policies and their obligations should we contact them.
Contacts are the people who you’ve nominated as your company’s authorised after hours decision makers.
While we’re responsible for monitoring your alarm and advising your contacts of any exceptions, your contacts are responsible for making decisions about your security based on the information we provide. Once personal contact has been made with a contact, we consider that they’ve been duly advised and it’s now their responsibility to make a decision.
If they don’t want to make a decision or issue instructions it then becomes their responsibility to contact another contact who is able to make a decision.
A small additional charge applies per separately monitored ‘additional area’ (see the What is an area? FAQ). Each ‘additional area’ requires the same amount of work as a separately monitored system.
Most security systems give you the ability to have specific areas – or partitions – of your business monitored whilst other areas remain disarmed. For instance you may be able to divide your building into three separate areas including the office, warehouse and showroom. Each ‘additional area’ may be monitored as if it were an independent entity with its own codes and schedules allowing you to choose the level of authorisation that each user has. You can assign rights to each user for either full or restricted access.
Most alarm systems have the capability to send a test signal within a pre-defined period of time (e.g. once every 7 days, every 24 hours) to allow us to verify that your alarm system is still connected and reporting.
If you’re using PSTN/Digital Dialler or fixed-line IP Monitoring via fibre as your communication option, there may be the risk that the line could be intentionally cut or dropped due to network failure. If this happens, your security system won’t communicate with the Monitoring Centre. If you or your insurer are concerned about your level of risk, you should consider switching to a 4G plan.
Learn more about our 4G plans here.
JD Security provides many different alarm communication options for you to choose from including DirectWireless, Inner Range Multipath & Permaconn Wireless 4G, & fixed-line IP Monitoring.
Additional services not covered by monitoring fees include but are not limited to:
- Alarm Responses
- Activity Reports (monthly, weekly, daily & ad-hoc)
- Security system installation
- Service calls
- Programmed Maintenance
- Remote reprogramming (i.e. remote changes to user codes, remote arming)
- Non-standard monitoring services, for example – requests for multiple keyholders being notified of a schedule violation; keyholder call-backs where contacts have already been notified to attend or authorise a response; notification of keyholders overseas and other special feature requests.
Direct Wireless is a 4G Alarm Monitoring Network dedicated to the transmission of alarm signals and is available as a Single SIM or Dual SIM (to protect against network outages) service. Direct Wireless supervises the connection between the security system and the Monitoring Centre in either 12 hour, 1 hour or 120 second intervals (the choice is up to you). Should the supervisory signal (an automatic check known as a poll) not receive a response, we’ll escalate the event in accordance with your response plan. For insurance purposes this service is classified as a Class 2 (C2) service.
It’s important that we’re able to identify & verify those members of your organisation who are authorised to issue instructions or make temporary changes to your procedures or schedule. Therefore we require all authorised users to know your company’s “blanket” or their individual password. Your password should not be the same as your alarm code.
Accounts & Billing (2)
Grade A1 National Monitoring Centre
- Call +64 9 887 0362
- email: [email protected]
Accounts & Administration
- Call +61 2 8787 7562
- email: [email protected]
Sales
- Call 0800 345 667
- email: [email protected]
Service
- Call +61 1300 JD TECH
- email: [email protected]
Grade A1 National Monitoring Centre
- Call +61 2 9725 1566
- National 1300 884 543
- email: [email protected]
Accounts & Administration
- Call +61 2 8787 7562
- email: [email protected]
Sales
- Call 1300 556 334
- email: [email protected]
Service
- Call 1300 JD TECH
- email: [email protected]