What is the procedure for moving or cancelling?

If you’re moving, please notify us in writing as soon as possible so we can arrange to transfer the monitoring service to your new location*. You may transfer your contract. However, you’ll need to contact us so that we can arrange the new connection and get your new site up and running as soon as possible.

If you decide to cancel the service, it’s essential that one of your authorised contacts formally requests the termination in writing. If your contract is still active at the time of cancellation, you’ll be required to settle the remaining balance of the service charges for the remaining months. Additionally, any ad-hoc charges incurred during this period will also be payable.

Once we receive your written notification, please allow us up to 14 days to process the changes against your account. It’s important to note that notices such as ‘We are moving’ are not considered official notifications of a move or cancellation. We assume you’re still using the security system until an authorised contact provides us with a written notification stating otherwise. Customers may need security at their old and new sites, so we require written notification to authenticate the request.

* A quote may be required to install or relocate your equipment.