FAQs

Our IMMIX ISO certified video monitoring platform can monitor an extensive range of cameras, DVRs, NVRs and VMSs including:

• AXIS Camera Station
• Genetec Security Center (5.2, 5.5, 5.6, 5.7 & 5.9)
• Milestone Systems
• Avigilon ACC (V4/V5/V6/V7)
• Vivotek NVRs
• Mobotix
• Onvif Profile S devices
• PACOM SmartIP
• IDIS
• Exacq
• 2N
• Aiphone
• ACTi
• Adpro VCG & Fastrace 2
• Agent VI & Agent Vi innoVI
• Bosch
• CCure 9000
• Dahua
• FLIR FC, ioi HD & MPX
• Geutebruck G-Core & GeViScope
• IndigoVision
• Ipsotek
• Lenel OnGuard
• March Command
• Nuuo
• ONSSI
• Pelco Sarix, Spectra, Digital Sentry [EoL] & DX8100
• Truvision
• Uniview
• Verint
• Videofied
• Panasonic
• Sony
• Ganz
• Wisenet

A High Level Integration (HLI) is a system to system integration (i.e. in this instance much of the functionality of your Genetec Security Center, Avigilon Control Center™, Milestone XProtect® or Geutebruck G-Core VMS is connected by an API to our Video Monitoring Platform) rather than just a simple device integration (i.e. such as connecting to an NVR, via an IP address and receiving video streams from cameras).

HLIs require time and iteration to set-up due to the large number of custom settings that can affect the operation and performance of the integration.

Common HLI functionality includes:

• GetConfig – automatically enrolls cameras, relays, alarms and audio devices on set-up into Immix, with no manual data entry required
• Live Video – the ability to view live video from the VMSs cameras
• Pre Alarm – Immix presents 10 seconds of video immediately prior to an alarm
• Post Alarm – Immix records video after an alarm is received
• Quality – the ability to change the image quality (i.e. resolution) of a selected camera
• PTZ Controls – the ability to control pan, tilt and zoom functionality
• Presets – the ability to select predetermined PTZ positions
• Multiview – the ability to view multiple cameras at one time from the VMS
• Relays – the ability to control relays within the VMS such as opening doors and gates
• Attached Footage – integrations with support for attached footage receive still images or video footage at the point the alarm is triggered.
  This provides an instant point of reference for the alarm as the footage was created at the exact point the alarm was triggered.
• Ecare – the ability to generate notifications if communication to an end device is lost. Connection is made by using the IP address and Port listed in the site setup and ensures that the port is listening.
• Playback – the ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored. This service is an add-on
  and quoted on request only.

Not all HLIs have the same functionality. Check the page of the VMS you use for more detail.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

The Milestone XProtect integration is an advanced system-to-system integration and is a VMS platform that allows a user to view live camera along with recorded camera footage, perform remote tasks such as relay activation/deactivation, perform audio communication and supports multiple alarm types. A variety of this functionality can be used via the Immix platform.

Features include:

• GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you usually would, and hit GetConfig and Immix will automatically grab the cameras, relays, alarms and audio devices (where applicable) without the need to input each of these one by one. This process only occurs at site setup. Further changes to the end device will not be kept up to date on Immix.
• Live Video – This feature allows a live video to be loaded seamlessly within the interface with no need for extra configuration (apart from as listed on the dedicated support page).
• Quality – Image resolution can be amended in the Immix interface, either during live view, or by setting a level during setup. In Live, select the Quality drop-down menu and choose the quality you require. The image will immediately switch to your selection.
• PTZ Control – PTZ support allows the operator to maneuver the camera position, if the camera has this ability. By clicking and holding in the position of the live image where you wish to move the camera will perform this task. You can also use the zoom in and zoom out buttons below the live image.
• Presets – If an integration supports PTZ then the device may also be able to predetermine preset positions for the camera including zoom.
• Multiview – Multiview opens a separate browser window to display multiple cameras at once, each within a session of its own. Without configuration Multiview will load the first 6 cameras in a listed site. Configuration of Multiview can be acheived in the Site Setup to determine the cameras that you first want the operator to see.
• Relays – Integrations with Relay support are able to select output commands from the Immix interface. These commands can include door and gate opening. A pulsed relay can be initiated, with the target returning to its original state afterwards, or a pair of buttons can be used to manually operate both an ‘On’ and ‘Off’ state.
• Pre Alarm Recording – This feature obtains 10 seconds of footage immediately prior to the alarm occurring.
• Post Alarm Recording – The ability to record footage immediately further to an alarm being received in Immix. Integrations with Post Alarm Recording support will be able to record camera footage upon receipt of an alarm into Immix. Configure an Alarm Action to record a camera for the duration you require. This feature does not require support for alarms. This is purely a recording action assigned to any alarm (even from a different device).
• Ecare -The ability to have Immix generate notifications if communication to the end device is lost. Support for Ecare means that Immix has the ability to connect to the device listed on the site in order to check whether it is alive. Connection is made by using the IP address and Port listed in the Immix site setup and ensures that the port is listening. Connection attempts are made based on the ‘Ecare checking interval’ set. ‘Ecare fail threshold’ will determine how many connection failures are made before an alarm is provided to the operator.
• Playback – The ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored on the end device. By selecting the calendar icon in the site the operator is asked to choose a time and date to start streaming from. This feature is not included in standard VM pricing.

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

The Geutebruck G-Core integration is an advanced system-to-system integration. Devices are added and configured on the GCore server, Immix is then configured to connect to the GCore server as opposed to connecting devices directly to Immix. This integration includes an alarm receiver service to handle all the alarm requests going into Immix.

Features include:

• GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you usually would, and hit GetConfig and Immix will automatically grab the cameras, relays, alarms and audio devices (where applicable) without the need to input each of these one by one. This process only occurs at site setup. Further changes to the end device will not be kept up to date on Immix.
• Live Video – This feature allows a live video to be loaded seamlessly within the interface with no need for extra configuration (apart from as listed on the dedicated support page).
• PTZ Control – PTZ support allows the operator to maneuver the camera position, if the camera has this ability. By clicking and holding in the position of the live image where you wish to move the camera will perform this task. You can also use the zoom in and zoom out buttons below the live image. The Camera’s “Media Channel ID” and “Global Number” must be set to the same value. This feature is not included in standard VM pricing.
• Presets – If an integration supports PTZ then the device may also be able to predetermine preset positions for the camera including zoom.
• Multiview – Multiview opens a separate browser window to display multiple cameras at once, each within a session of its own. Without configuration Multiview will load the first 6 cameras in a listed site. Configuration of Multiview can be acheived in the Site Setup to determine the cameras that you first want the operator to see.
• Relays – Integrations with Relay support are able to select output commands from the Immix interface. These commands can include door and gate opening. A pulsed relay can be initiated, with the target returning to its original state afterwards, or a pair of buttons can be used to manually operate both an ‘On’ and ‘Off’ state.
• Pre Alarm Recording – This feature obtains 10 seconds of footage immediately prior to the alarm occurring.
• Post Alarm Recording – The ability to record footage immediately further to an alarm being received in Immix. Integrations with Post Alarm Recording support will be able to record camera footage upon receipt of an alarm into Immix. Configure an Alarm Action to record a camera for the duration you require. This feature does not require support for alarms. This is purely a recording action assigned to any alarm (even from a different device).
• Ecare -The ability to have Immix generate notifications if communication to the end device is lost. Support for Ecare means that Immix has the ability to connect to the device listed on the site in order to check whether it is alive. Connection is made by using the IP address and Port listed in the Immix site setup and ensures that the port is listening. Connection attempts are made based on the ‘Ecare checking interval’ set. ‘Ecare fail threshold’ will determine how many connection failures are made before an alarm is provided to the operator.
• Camera Playback – The ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored on the end device. By selecting the calendar icon in the site the operator is asked to choose a time and date to start streaming from. This feature is not included in standard VM pricing.

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

Genetec is a system-to-system integration rather than a simple device integration and as such, requires more time and skill to set up. Genetec has a wide variety of custom settings that can affect the performance of this integration. Set up may also require the authority and access to modify the currently configured settings within the Genetec system. Changes will have to be made to some system settings to enable your Genetec Security Center application to connect to our Video Monitoring platform.

Genetec requires a licence to enable the Video Monitoring functionality.

Features include:

• GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you usually would, and hit GetConfig and Immix will automatically grab the cameras, relays, alarms and audio devices (where applicable) without the need to input each of these one by one. This process only occurs at site setup. Further changes to the end device will not be kept up to date on Immix. Immix will find alarms associated with Doors, Elevators and Cameras. Immix will NOT find alarms attached to Areas and Tile plugins. Presets not supported via GetConfig.
• Live Video (PassThrough) – The ability for live video to pass-through the server without any processing. This feature allows the server to pass H.264 encoded live video from the device through to the client without any processing on the server. Genetec Live Video connects through RTSP streaming only.
• Quality – Image resolution can be amended in the Immix interface, either during live view, or by setting a level during setup. In Live, select the Quality drop-down menu and choose the quality you require. The image will immediately switch to your selection.
• PTZ Control – PTZ support allows the operator to maneuver the camera position, if the camera has this ability. By clicking and holding in the position of the live image where you wish to move the camera will perform this task. You can also use the zoom in and zoom out buttons below the live image.
• Presets – If an integration supports PTZ then the device may also be able to predetermine preset positions for the camera including zoom.
• Multiview – Multiview opens a separate browser window to display multiple cameras at once, each within a session of its own. Without configuration Multiview will load the first 6 cameras in a listed site. Configuration of Multiview can be acheived in the Site Setup to determine the cameras that you first want the operator to see.
• Relays – Integrations with Relay support are able to select output commands from the Immix interface. These commands can include door and gate opening. A pulsed relay can be initiated, with the target returning to its original state afterwards, or a pair of buttons can be used to manually operate both an ‘On’ and ‘Off’ state.
• Pre Alarm Recording – This feature obtains 10 seconds of footage immediately prior to the alarm occurring.
• Post Alarm Recording – The ability to record footage immediately further to an alarm being received in Immix. Integrations with Post Alarm Recording support will be able to record camera footage upon receipt of an alarm into Immix. Configure an Alarm Action to record a camera for the duration you require. This feature does not require support for alarms. This is purely a recording action assigned to any alarm (even from a different device).
• Ecare -The ability to have Immix generate notifications if communication to the end device is lost. Support for Ecare means that Immix has the ability to connect to the device listed on the site in order to check whether it is alive. Connection is made by using the IP address and Port listed in the Immix site setup and ensures that the port is listening. Connection attempts are made based on the ‘Ecare checking interval’ set. ‘Ecare fail threshold’ will determine how many connection failures are made before an alarm is provided to the operator.
• Playback – The ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored on the end device. By selecting the calendar icon in the site the operator is asked to choose a time and date to start streaming from. This feature is not included in standard VM pricing.

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

The Dahua Video Monitoring integration includes the following features.

Features include:

• GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you usually would, and hit GetConfig and Immix will automatically grab the cameras, relays, alarms and audio devices (where applicable) without the need to input each of these one by one. This process only occurs at site setup. Further changes to the end device will not be kept up to date on Immix.
• Live Video – This feature allows a live video to be loaded seamlessly within the interface with no need for extra configuration (apart from as listed on the dedicated support page).
• Live Video (PassThrough) – The ability for live video to pass-through the server without any processing. This feature allows the server to pass H.264 encoded live video from the device through to the client without any processing on the server, resulting in much lower resource use on the Immix server.
• Quality – Image resolution can be amended in the Immix interface, either during live view, or by setting a level during setup. In Live, select the Quality drop-down menu and choose the quality you require. The image will immediately switch to your selection.
• PTZ Control – PTZ support allows the operator to maneuver the camera position, if the camera has this ability. By clicking and holding in the position of the live image where you wish to move the camera will perform this task. You can also use the zoom in and zoom out buttons below the live image. This feature is not included in standard VM pricing.
• Presets – If an integration supports PTZ then the device may also be able to predetermine preset positions for the camera including zoom.
• Multiview – Multiview opens a separate browser window to display multiple cameras at once, each within a session of its own. Without configuration Multiview will load the first 6 cameras in a listed site. Configuration of Multiview can be acheived in the Site Setup to determine the cameras that you first want the operator to see.
• Relays – Integrations with Relay support are able to select output commands from the Immix interface. These commands can include door and gate opening. A pulsed relay can be initiated, with the target returning to its original state afterwards, or a pair of buttons can be used to manually operate both an ‘On’ and ‘Off’ state.
• Pre Alarm Recording – This feature obtains 10 seconds of footage immediately prior to the alarm occurring.
• Post Alarm Recording – The ability to record footage immediately further to an alarm being received in Immix. Integrations with Post Alarm Recording support will be able to record camera footage upon receipt of an alarm into Immix. Configure an Alarm Action to record a camera for the duration you require. This feature does not require support for alarms. This is purely a recording action assigned to any alarm (even from a different device).
• Ecare -The ability to have Immix generate notifications if communication to the end device is lost. Support for Ecare means that Immix has the ability to connect to the device listed on the site in order to check whether it is alive. Connection is made by using the IP address and Port listed in the Immix site setup and ensures that the port is listening. Connection attempts are made based on the ‘Ecare checking interval’ set. ‘Ecare fail threshold’ will determine how many connection failures are made before an alarm is provided to the operator.
• Camera Playback – The ability to choose a time in the past to view footage from. Integrations with camera Playback support can choose a time in the past to view video from, providing the footage has been stored on the end device. By selecting the calendar icon in the site the operator is asked to choose a time and date to start streaming from. This feature is not included in standard VM pricing.
• Alarms (SMTP) – Integrations which have Alarm support are able to provide accurate input numbers and allow Immix to perform actions based on decoding input numbers. This includes initiating Scripts and assigning Priority.
• Attached Image – The ability for the device to send alarm footage in a compatible form to be displayed in the Immix interface. Integrations with support for attached footage receive still images or video footage at the point the alarm is sent. This provides an instant point of reference for the alarm as the footage was created at the exact point the alarm was triggered. Immix is able to present this footage regardless of specific Alarm support being available. Formats Immix can display in include JPG, MJPG, MP4. Other formats, whilst still useable, may require a separate piece of viewing software.

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

The Avigilon Control Center (ACC) integration is an advanced system-to-system integration and includes all the major features of a VMS integration. It supports getconfig making on-boarding of a new system simple & easy. Its supports advanced Avigilon ACC analytics through Avigilon cameras and Rialtos decoders (formally VideoIQ).

Avigilon requires a licence to enable the Video Monitoring functionality.

Features include:

• GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you usually would, and hit GetConfig and Immix will automatically grab the cameras, relays, alarms and audio devices (where applicable) without the need to input each of these one by one. This process only occurs at site setup. Further changes to the end device will not be kept up to date on Immix.
• Live Video – This feature allows a live video to be loaded seamlessly within the interface with no need for extra configuration (apart from as listed on the dedicated support page).
• Quality – Image resolution can be amended in the Immix interface, either during live view, or by setting a level during setup. In Live, select the Quality drop-down menu and choose the quality you require. The image will immediately switch to your selection.
• PTZ Control – PTZ support allows the operator to maneuver the camera position, if the camera has this ability. By clicking and holding in the position of the live image where you wish to move the camera will perform this task. You can also use the zoom in and zoom out buttons below the live image.
• Presets – If an integration supports PTZ then the device may also be able to predetermine preset positions for the camera including zoom.
• Multiview – Multiview opens a separate browser window to display multiple cameras at once, each within a session of its own. Without configuration Multiview will load the first 6 cameras in a listed site. Configuration of Multiview can be acheived in the Site Setup to determine the cameras that you first want the operator to see.
• Relays – Integrations with Relay support are able to select output commands from the Immix interface. These commands can include door and gate opening. A pulsed relay can be initiated, with the target returning to its original state afterwards, or a pair of buttons can be used to manually operate both an ‘On’ and ‘Off’ state.
• Pre Alarm Recording – This feature obtains 10 seconds of footage immediately prior to the alarm occurring.
• Post Alarm Recording – The ability to record footage immediately further to an alarm being received in Immix. Integrations with Post Alarm Recording support will be able to record camera footage upon receipt of an alarm into Immix. Configure an Alarm Action to record a camera for the duration you require. This feature does not require support for alarms. This is purely a recording action assigned to any alarm (even from a different device).
• Ecare -The ability to have Immix generate notifications if communication to the end device is lost. Support for Ecare means that Immix has the ability to connect to the device listed on the site in order to check whether it is alive. Connection is made by using the IP address and Port listed in the Immix site setup and ensures that the port is listening. Connection attempts are made based on the ‘Ecare checking interval’ set. ‘Ecare fail threshold’ will determine how many connection failures are made before an alarm is provided to the operator.
• Playback – The ability to choose a time in the past to view footage from. Integrations with Playback support can choose a time in the past to view video from, providing the footage has been stored on the end device. By selecting the calendar icon in the site the operator is asked to choose a time and date to start streaming from. This feature is not included in standard VM pricing.

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].

Our interactive video monitoring platform, Immix from Sureview Systems, is an open & scalable system that offers integrations with over 170 manufacturers and supports thousands of manufacturer VMSs, NVRs, DVRs, Encoders & Cameras.

When we integrate connect your video surveillance system with our Video Monitoring platform we can provide:

• Live, Pre & Post Alarm imaging for Video Verification
• Ad-hoc & Scheduled Video Patrols
• Device Uptime – anytime a device loses connectivity we’ll receive an alarm
• Camera Health – camera failure, hard disk failure, video loss & more are handled & escalated as alarm signals
• Remote Access – providing remote access for employees & authorised personnel to customer facilities
• Door Station Answering
• Triggering of Relays & Presets

Once we receive an alarm from your security system, the camera that’s mapped (that corresponds) to the detection device that activated presents live and recorded video for us to review. By analysing the video/We can then:

• Quickly verify if an alarm is false or real
• Reduce false alarms caused by faulty detectors, animals & insects, wind and rain
• Reduce costs by stopping security staff from responding to false alarms
• Improve OH&S compliance – by stopping staff being woken by calls about false alarms

Please contact us on 1300 556 334 for advanced technical documentation or to speak with a technical representative.

Call us on 1300 556 334 or email [email protected] to learn more.

Customers in New Zealand call 0800 345 677 or email [email protected].