FAQs

Alarm.com is an interactive alarm monitoring platform that lets you control multiple security systems from from an app or online account.

1. Check every folder in your email account (e.g. spam, receipts, junk, etc.).

2. Run a search in the inbox for words like password OR reset OR from [email protected].

3. Run a search in the spam/junk folder (as these results do not populate during inbox searches) for terms such as password OR reset OR from [email protected].

4. Verify the email was not placed into another folder via filters/rules.

5. You should be able to view the filter/rules created when on a web browser. This option may not be available when checking email on a mobile browser or mobile app (i.e. phone/tablet).

6. Verify the blocked sender list does not include the Alarm.com domain.

7. Verify the inbox is not full, and other emails can be received.

8. If the email account is a private email address (i.e. not public like Gmail or Yahoo), verify there is no firewall or email filtering.

9. For more information, contact your IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, or Yahoo, etc., then requesting the password reset again.

To reset your password using the website:

 1. Go to the website login page: www.alarm.com/login

 2. Click Forgot Username or Password?

 3. In the Forgot your password? field, enter the email address associated with the account

 4. Click Submit. A password reset link is emailed to the email address associated with the login.

Note: If unable to locate the password reset email, see the FAQ I can’t find my Alarm.com password reset or login name recovery email.

To reset your password using the app:

 1. Open the app.

 2. Tap Login Help

 3. In the Forgot your password? field. enter the email address associated with your login name.

 4. Tap Submit. An email containing the associated login name will be sent to the email address.

Note: If unable to locate the login recovery email, see the I can’t find my password reset or login name recovery email.

To find your login name using the website:

 1. Go to the website login page: www.alarm.com/login

 2. Click Forgot Username or Password?

 3. In the Forgot your username? field, enter the email address associated with the account

 4. Click Submit. An email containing the associated login name will be sent to the email address.

Note: If unable to locate the login recovery email, see the FAQ I can’t find my Alarm.com password reset or login name recovery email.

To find your login name using the app:

 1. Open the app.

 2. Tap Login Help

 3. In the Forgot your name? field. enter the email address associated with your login name.

 4. Tap Submit. An email containing the associated login name will be sent to the email address.

Note: If unable to locate the login recovery email, see the I can’t find my password reset or login name recovery email.