Software Upgrades, Premium Support & System Monitoring
With software upgrades, you’ll automatically have access to the latest releases which will increase the value of your security investment. Get new system capabilities like improved performance and usability, security updates, and expanded third-party integrations.
Focus your attention on your security operations rather than on the systems supporting it with our premium support. Tailor our services to match your needs, whether it’s 24/7, only during business hours, or dedicated support.
With the System Availability Monitor, we’ll keep a close watch on your system for you to quickly identify potential issues and resolve them.
Customers in New Zealand call 0800 345 677 or email [email protected].
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Software upgrades
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Protect your investment by extending the longevity of your system with each new software release. Benefits from software upgrades to both minor and major releases include:
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Cutting edge features that leverage the latest evolutions in security systems technology and can enable new use cases, provide new insights, and decrease operational costs
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Usability improvements that help system administrators be more efficient in configuring and using the software
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Performance improvements so that you can get the most out of hardware investments
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Security improvements to make sure your system stays compliant with evolving security requirements and follow security best practices
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New third-party integrations to increase your security ecosystem
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Premium Support
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Give your system integrator the edge with live assistance to Genetec™ Technical Support:
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Get Phone and chat support during business hours
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Prioritized support requests for faster response times
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Access to our collaborative support model where interactive transfers are completed from front-line technicians to product support specialists to streamline the case’s resolution
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Faster resolutions for complex issues with in-depth troubleshooting from our advanced product experts
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Multiple support languages are available
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Immediate access to available hotfixes
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Open an unlimited number of cases, which are tracked through the Genetec portal
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Optional
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With Genetec Advantage, you’ll have access to optional services to fit your needs:
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Access to round-the-clock support with the 24/7 option
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Access to a dedicated engineer, part-time or full-time, with the dedicated support option
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Access to Genetec Professional Services for customized knowledge-based services for our clients
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System Availability Monitor
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With Genetec Advantage, your system integrator can access the Genetec System Availability Monitor anytime through our intuitive web-based interface:
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Remotely monitor your system with real-time statistics on system uptime, mean-time-to-recovery, and downtime
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Identify potential issues by inspecting raised alarms, and take action before they come to life
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Get more perks
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Access to benefits that scale with the value of your Genetec Advantage coverage (minimum contract value required):
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Up to 128 Camera Integrity Monitor licenses
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Up to 64 Privacy Protector™ licenses
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Up to 100 TB of Genetec Cloud Storage for off-premises storage expansion
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Up to an unlimited amount of Genetec Mobile app licenses to remotely connect to your Security Center system over a wireless IP network 1
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Up to 40 hours of technical consultation directly from the Professional Services organization - they check the health of your system and make recommendations, plan upgrades or migrations, and assist with feature configurations
