FAQs

Ambulance authority notification of medical alarms is account specific and will take place immediately if you’ve requested it. If ambulance authority notification isn’t specified your contacts will be notified. If we’re unable to contact any contacts we’ll automatically notify the ambulance authority in your state or region to attend.

Medical monitoring services can also include regular live testing by the Monitoring Centre. Please call Sales on 1300 556 334 or email [email protected] to make an enquiry.

Medical alarm monitoring is an add-on service that requires the installation of a specific device to the security system.

Once the device has been installed you’ll need to provide the Monitoring Centre with specific information regarding the patient and its use. Please call Sales on 1300 556 334 or email [email protected] to make an enquiry.